• پارسی (Persian)

    Abilities and services

    Experience of the company



    • Distance Analysis and Improvement of Bank Safety and Security GAP ANALYSIS  
    The goal of banks and financial and credit institutions to implement this project is to reduce the existing security situation with a favorable situation and increase the security factor of the branches and other places. With the advent of modern banking, the potential for exploiting new technologies has also increased. Therefore, in view of the banks' decision to create a comprehensive and complete security structure at the level of the entire branches and headquarters, this project is an important step towards achieving the desired goals.

    • the creation of distinct branches in banks

    Since the world of work has become more and more service-oriented in our time, people are more than welcome at the centers that provide good services. In addition to services, special design types are also important for attracting customers, which is a competitive advantage in today's time. Physical changes in the workplace make employees and clients happy, which makes work better and better and better served by employees, and, on the other hand, attracts more and more customers, which provides valuable results to the organization. The plan includes three main sections:
    • Physical changes in the branches: playing music, flying the scent, arrangement of equipment and decoration on the customers' side of the branches
    • Change the pattern of employee behavior with customers: The success of any implementation plan has a direct relationship with the type and amount of training of people associated with that process.
    • Monitoring, evaluating and controlling the implementation of the project: Control, monitoring and evaluation are carried out from the very beginning of the plan and are reported continuously and monthly.


    • Protocol and international affairs

    Protocol and international affairs or diplomatic practices are the customs and behaviors that countries and companies observe when they welcome foreign guests. This type of ceremony is crucial for all countries and companies, and if the slightest mistake or defect occurs, it will lead to overlapping differences between countries and companies.
    For this reason, managers are often chosen to complete their course of protocol management and have received their license. The company has two decade of managerial experience with the use of experienced, skilled and expert manager and staff, using modern knowledge of protocol and international affairs.
     
    • Holding seminars, conferences, congresses, and domestic and international exhibitions in various field of economics, cultural and social affairs, and performing all relevant activities from 0 to 100 in the best possible conditions including conference hall, advertising, catering, flower arrangement, guide, simultaneous interpreter, gifts  entertainment programs, visits and tourism in Tehran and other cities and etc.
    • Holding breakfast, lunch, evening, dinner receptions for various occasions with the highest standard for domestic and international companies and foreign embassies.
    • Holding National Day celebrations and carrying out all necessary measures for ceremony.
    • To do all the affairs of foreign delegations and guests from the time of arrival to the time of departure, including  airport arrangements, transportation, accommodations, guides, recreational programs and other requirements, based on client's requests.
    • Providing advisory and executive services for all protocol and international affairs at various occasions.

    • Holding educational courses
    • Holding specialized training centers for call centers
    • Holding marketing and sales training courses
    • Organizing training courses tailored to the needs of organizations

    • Publication of the first volume of books on safety issues in the branches of banks
    Focusing on intentional and planned events.
    Part I - Physical security procedures include eight chapters
    Part II - Process Security includes eighteen chapters
    Attachments section includes three attachments

    • Design and conduct customer surveys and analyze their results
    Providing services without knowing the actual needs and expectations of customers will only be realized if there is no competitor in the market.
    If competitors are present, the lack of awareness of the audience will reduce market share. In the worst case, the lack of attention to this matter makes gradual removal unavoidable. Measuring and continuous monitoring of needs and measuring customer satisfaction will improve the quality of service in the medium and long term. The result of this action is nothing but the increasing success of the organization. With the use of its trained equipment and forces, the company can use the equipment and the trained personnel to design and implement questionnaires according to the statistical society and present the results after analysis.

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    1
    Security

    Eliminating deficiencies and deficiencies of branches of banks and other financial and credit institutions regarding security issues and improving the level of security of branches

    Training

    Training to employees of the company, contact centers, hospitals, service offices, banks and other financial and credit institutions

    Keep track of it

    Readiness to support the service to resolve deficiencies in existing projects during and after implementation.

    The amount of courses held

    Safety and security of bank branches
    New vision, new mind, new language to new proceeds
    Anger Management, Nervous Customer
    Principles and techniques of telephone conversations

    ----- Valid certification at the end of the course -----

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